THE OFFICE

Working at SUNOVA Surfboards

Join us on our journey.

Open Positions

Customer Service Manager

Full-Time - Khao Lak, Thailand

Responsibilities:

  • Contact Customers and support them with any needs.
  • Collect Sales Forecasts and coordinate with Sales and Production to plan the capacity.
  • Collect and Receive Sales Orders.
  • Coordinate Custom Orders with the Product Development team.
  • Provide Sales documents like Sales Orders, Invoices, Packing lists, etc.
  • Plan Shipments and coordinate with Production and Import/Export teams
  • Collect Cash and AR organization
  • Day to day administration jobs 
  • Keep stock lists and updated
  • develop, organize and manage a team of CS officers

Qualifications:

  • Fluent English - written, and spoken
  • Knowledge of Google Workplace and or Microsoft Excel
  • Strictly organized
  • curious, willing to learn, and strive to improve us and yourself
  • happy to be part of an amazingly Thai and international team that’s growing

Open Positions

Customer Service Officer

Full-Time - Khao Lak, Thailand

Responsibilities:

  • Contact Customers and support them with any needs.
  • Collect Sales Forecasts and coordinate with Sales and Production to plan the capacity.
  • Collect and Receive Sales Orders.
  • Coordinate Custom Orders with Product Development team.
  • Provide Sales documents like Sales Orders, Invoices, Packing lists, etc.
  • Plan Shipments and coordinate with Production and Import/Export teams
  • Collect Cash and AR organization
  • Day to day administration jobs 
  • Keep stock lists and updated

Qualifications:

  • Fluent English written and spoken
  • Knowledge of Google Workplace and or Microsoft Excel
  • Strictly organized

Open Positions

Specification Team

Full-Time - Khao Lak, Thailand

Responsibilities:

  • Receive order details from product setup team.
  • Making spec to be correct as requirements and priority.
  • Coordinate with the product setup team to ensure accurate communication and efficiency in the design phase.
  • Maintain spec database.
  • Design product as assigned.
  • Cutting daily stickers for the production team.

Qualifications:

  • Use Adobe Illustrator, Photoshop professionally
  • Knowledge of Google Workplace and or Microsoft Excel

Open Positions

Product Setup Officer

Full-Time - Khao Lak, Thailand

Responsibilities:

  • Set up and implement products into production.
  • Maintain all specification systems and release spec sheets into production.
  • Coordinate with the spec team to create and update spec sheets.
  • Communicate with the sales team and customers in order to receive all necessary details for making custom boards.
  • Check and pass all specs to customers to get confirmation.
  • Coordinate customer requirements with related departments.
  • Set up a meeting with production teams and related departments. Inform or discuss details of new models or custom boards.
  • Follow timelines in order to get the right product at the right time.
  • Communicate any technical issues with shaper, technician and production.
  • Communicate comments and modifications from customers. Report status of progress and insure their implementation in the production line.
  • Take action anytime when needed to complete a custom board as planned.
  • Be responsible for the release of any new products, boards, or modifications in production.
  • Coordinate with related departments to achieve team targets.
  • Support customer service coordinate with production in case of technical and special cases.
  • Quality control on custom board
  • Perform random quality checks on production boards to ensure high standards.
  • Perform other duties as assigned.

Qualifications:

  • Basic knowledge of Adobe Illustrator
  • Good knowledge of Google Workplace and Microsoft Office (especially Excel)


Open Positions

Supply Chain Outsourcing

Full-Time - Khao Lak, Thailand

Responsibilities:

  • Sourcing new material and contact with suppliers.
  • Maintain product range, specification and other related projects.
  • Communicate daily with suppliers to ensure that products are developed on time, on spec, to approved cost levels and to quality expectations.
  • Communicate all deadline dates and manage daily status on all product’s projects.
  • Identify potential production and quality concerns and communicate with all relevant parties to resolve issues.
  • Coordinate with the sales team on forecasts to orders.
  • Checking on stock availability and re-ordering outsourcing products.
  • Coordinate with suppliers and handle the processing of all orders with accuracy and timeliness.
  • Coordinate with the import team for the shipment.
  • Manage incoming warranties, claim these with the suppliers and maintain a detailed warranty database.
  • Perform random quality checks on products to ensure high standards.
  • Perform other duties as assigned.

Qualifications:

  • English or Chinese fluently
  • Comfortable working with Google workplace and or Microsoft Office (Excel)

Open Positions

Process Engineer

Full-Time - Khao Lak, Thailand

Responsibilities:

  • Meeting with production managers to assess existing processes.
  • Drafting process ideas to reduce costs and improve production rates.
  • Designing and testing process upgrades and new process systems.
  • Ensuring processes comply with safety and quality standards.
  • Performing process simulations and troubleshooting issues.
  • Performing optimization tests.
  • Developing routines and best practices to ensure product quality.
  • Developing standardized operating instructions for the upgrades process.
  • Providing the Product Manager with process documents and standard operating procedures.
  • Monitoring upgrades systems

Qualifications:

  • Knowledge of Lean/TPS Manufacturing Process
  • Statistics thinking
  • Computer literate and familiar with Microsoft Excel, Word, etc.

Open Positions

Production Engineer

Full-Time - Khao Lak, Thailand

Responsibilities:

  • Plan and coordinate production engineering processes on a daily basis to produce high quality products.
  • Develop process improvements to effectively utilize equipment and materials to maximize production.
  • Identify unsafe operations and practices and report the same to the manager immediately.
  • Evaluate current production activities and make recommendations for improvements.
  • Develop operating instructions and equipment specifications for production activities.
  • Provides training and guidance to team members to accomplish production goals.
  • Develop best practices to improve production capacity, quality and reliability.

Qualifications:

  • Ability to understand the production process and product drawings.
  • Team player , Good communication skill.
  • Able to work under pressure.

Open Positions

Quality Engineer

Full-Time - Khao Lak, Thailand

Responsibilities:

  • Set detailed guidelines on what needs to be checked and what the quality standards are.
  • Working to ensure raw materials and component parts meet the company’s quality standards.
  • Ensuring that equipment and processes follow predetermined quality standards.
  • Analyzing issues reported via customer feedback, maintaining records and implementing changes to manufacturing when necessary.

Qualifications:

  • Statistical analysis and problem solving knowledge.
  • PC skills, MS Office (Word, Excel, PowerPoint).
  • Have knowledge in measuring tools.
  • Leadership and good knowledge of problem solving and root cause analysis skills.

Open Positions

Programmer for Databases

Full-Time - Khao Lak, Thailand

Responsibilities:

  • Become part of the database team of the company.
  • Develop and organize all company data into Filemaker (Claris) database.
  • Help create a simple and customized ERP system based on the company needs.
  • Be part of the IT department of the company and help organize all IT needs.

Qualifications:

  • Knowledge of relational databases
  • UI / UX experience
  • Claris FileMaker knowledge or other relational database software (like Access, MySQL)
  • Programming experience with different programming languages like Python, Java, PHP, MySQL
  • Be Nerdy

Videos

living in paradise

A master in the art of living draws no sharp distinction between his work and his play; his labor and his leisure; his mind and his body; his education and his recreation. He hardly knows which is which. He simply pursues his vision of excellence through whatever he is doing, and leaves others to determine wether he is working or playing. To himself, he always appears to be doing both. 

(Francois Auguste Rene Chateaubriand)