Customer Service Officer

Full-Time - Khao Lak, Thailand

Responsibilities:

• Contact Customers and support them with any needs.
• Collect Sales Forecasts and coordinate with Sales and Production to plan the capacity.
• Collect and Receive Sales Orders.
• Coordinate Custom Orders with Product Development team.
• Provide Sales documents like Sales Orders, Invoices, Packing lists, etc.
• Plan Shipments and coordinate with Production and Import/Export teams
• Collect Cash and AR organization
• Day to day administration jobs 
• Keep stock lists and updated

Qualifications:

• Fluent English written and spoken
• Knowledge of Google Workplace and or Microsoft Excel
• Strictly organized

Specification Team

Full-Time - Khao Lak, Thailand

Responsibilities:

• Receive order details from product setup team.
• Making spec to be correct as requirements and priority.
• Coordinate with the product setup team to ensure accurate communication and efficiency in the design phase.
• Maintain spec database.
• Design product as assigned.
• Cutting daily stickers for the production team.

Qualifications:

• Use Adobe Illustrator, Photoshop professionally
• Knowledge of Google Workplace and or Microsoft Excel

Product Setup Officer

Full-Time - Khao Lak, Thailand

Responsibilities:

• Set up and implement products into production.
• Maintain all specification systems and release spec sheets into production.
• Coordinate with the spec team to create and update spec sheets.
• Communicate with the sales team and customers in order to receive all necessary details for making custom boards.
• Check and pass all specs to customers to get confirmation.
• Coordinate customer requirements with related departments.
• Set up a meeting with production teams and related departments. Inform or discuss details of new models or custom boards.
• Follow timelines in order to get the right product at the right time.
• Communicate any technical issues with shaper, technician and production.
• Communicate comments and modifications from customers. Report status of progress and insure their implementation in the production line.
• Take action anytime when needed to complete a custom board as planned.
• Be responsible for the release of any new products, boards, or modifications in production.
• Coordinate with related departments to achieve team targets.
• Support customer service coordinate with production in case of technical and special cases.
• Quality control on custom board
• Perform random quality checks on production boards to ensure high standards.
• Perform other duties as assigned.

Qualifications:

• Basic knowledge of Adobe Illustrator
• Good knowledge of Google Workplace and Microsoft Office (especially Excel)

Supply Chain Outsourcing

Full-Time - Khao Lak, Thailand

Responsibilities:

• Sourcing new material and contact with suppliers.
• Maintain product range, specification and other related projects.
• Communicate daily with suppliers to ensure that products are developed on time, on spec, to approved cost levels and to quality expectations.
• Communicate all deadline dates and manage daily status on all product’s projects.
• Identify potential production and quality concerns and communicate with all relevant parties to resolve issues.
• Coordinate with the sales team on forecasts to orders.
• Checking on stock availability and re-ordering outsourcing products.
• Coordinate with suppliers and handle the processing of all orders with accuracy and timeliness.
• Coordinate with the import team for the shipment.
• Manage incoming warranties, claim these with the suppliers and maintain a detailed warranty database.
• Perform random quality checks on products to ensure high standards.
• Perform other duties as assigned.

Qualifications:

• English or Chinese fluently
• Comfortable working with Google workplace and or Microsoft Office (Excel)

Process Engineer

Full-Time - Khao Lak, Thailand

Responsibilities:

• Meeting with production managers to assess existing processes.
• Drafting process ideas to reduce costs and improve production rates.
• Designing and testing process upgrades and new process systems.
• Ensuring processes comply with safety and quality standards.
• Performing process simulations and troubleshooting issues.
• Performing optimization tests.
• Developing routines and best practices to ensure product quality.
• Developing standardized operating instructions for the upgrades process.
• Providing the Product Manager with process documents and standard operating procedures.
• Monitoring upgrades systems

Qualifications:

• Knowledge of Lean/TPS Manufacturing Process
• Statistics thinking
• Computer literate and familiar with Microsoft Excel, Word, etc.

Production Engineer

Full-Time - Khao Lak, Thailand

Responsibilities:

• Plan and coordinate production engineering processes on a daily basis to produce high quality products.
• Develop process improvements to effectively utilize equipment and materials to maximize production.
• Identify unsafe operations and practices and report the same to the manager immediately.
• Evaluate current production activities and make recommendations for improvements.
• Develop operating instructions and equipment specifications for production activities.
• Provides training and guidance to team members to accomplish production goals.
• Develop best practices to improve production capacity, quality and reliability.

Qualifications:

• Ability to understand the production process and product drawings.
• Team player , Good communication skill.
• Able to work under pressure.

Quality Engineer

Full-Time - Khao Lak, Thailand

Responsibilities:

• Set detailed guidelines on what needs to be checked and what the quality standards are.
• Working to ensure raw materials and component parts meet the company’s quality standards.
• Ensuring that equipment and processes follow predetermined quality standards.
• Analyzing issues reported via customer feedback, maintaining records and implementing changes to manufacturing when necessary.

Qualifications:

• Statistical analysis and problem solving knowledge.
• PC skills, MS Office (Word, Excel, PowerPoint).
• Have knowledge in measuring tools.
• Leadership and good knowledge of problem solving and root cause analysis skills.

Programmer for Databases

Full-Time - Khao Lak, Thailand

Responsibilities:

• Become part of the database team of the company.
• Develop and organize all company data into Filemaker (Claris) database.
• Help create a simple and customized ERP system based on the company needs.
• Be part of the IT department of the company and help organize all IT needs.

Qualifications:

• Knowledge of relational databases
• UI / UX experience
• Claris FileMaker knowledge or other relational database software (like Access, MySQL)
• Programming experience with different programming languages like Python, Java, PHP, MySQL
• Be Nerdy